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1. Scope
This Refund Policy applies to paid subscriptions (monthly or yearly plans) purchased through the lantler website.
Payments are processed by Lemon Squeezy. If processor checkout terms conflict with this policy, checkout disclosures and applicable law govern to the extent permitted.
2. Eligibility
You may request a refund within 7 days of payment when paid features were not materially used, or when a service incident made core paid functionality unavailable.
Duplicate charges, clear billing errors, or legally required withdrawal/refund rights may also qualify, subject to verification.
3. Non-Refundable Cases
Refunds may be denied for change-of-mind requests, client-side environment issues, user-caused problems, or account restrictions caused by policy violations.
If paid features were delivered and used, refunds may be partial or unavailable.
4. How to Request
Send requests to billing@lantler.app with your billing email, payment date, order/subscription identifier, and reason.
We provide an initial response within 5 business days, though additional review may extend processing time.
5. Processing and Timing
Approved refunds are returned to the original payment method. Final settlement timing depends on banks/card issuers and may take 3-10+ business days.
When a refund is approved, subscription access may end immediately or at the next renewal boundary based on case details.
6. Cancellation vs Refund
Subscription cancellation stops future renewals but does not automatically refund already-paid billing periods.
Cancellation and refund are separate requests and may both be required.
7. Policy Updates
This policy may be revised due to legal or operational changes. Material updates are announced with a new effective date.